Virtual Assistant Customer Service

Virtual Assistant Customer Service

VA Customer Service

Consumer satisfaction is easily overlooked but seriously necessary if companies want to stay relevant, liked, and competitive.  

Flaky customer support can make you lose consumers in no time. Whereas, timely and effective customer service can turn the course of your business for the better in more ways than one. Customer support services also helps close the consumer cycle after your prospects have availed your services. 

Integrated end-to-end customer service is essential for overall growth of your business. Good customer service can not just help pacify angry consumers but also differentiate you from your competitors and help with word-of-mouth goodwill! According to Salesforce, 89% of consumers say they’d make another purchase if the customer service experience is positive.

Like they say, there’s no advertising better than one that doesn’t need any. Acquiring new customers is far more difficult than retaining old ones. To retain them, you need customer support that sways! 

Having a dedicated in-house customer support team is unimaginable for most small businesses. Bearing those overhead costs is not sustainable. But the necessity for it remains just the same. 

Enter: a customer support virtual assistant!

Our highly skilled and trained customer support virtual assistants are on their feet 24/7. With proficiency in customer support and CRM tools like, ZenDesk, Calendly, Zoom, Help Scout, HubSpot, Zoho, WordPress, Trello, Canva, Ms Office, Excel, Google Calendar. As empathetic and supportive VAs, they can help you scale by taking on all customer support duties that leave your customers with a smile and good reviews. 

Here’s what our customer support VA can bring to the table: 

– Managing customer support requests using Help Scout

– Sending and resending invoices

– Referring to a handbook for customer support and keeping it up-to-date

– Dealing with refund and cancellation requests

– Notifying the team in case of recurring issues

– Booking appointments

– Navigating customers through sales processes

– Identifying opportunities for sales, cross-selling and upselling

– Introducing new launches

– Engaging in live chat to encourage sales

– Responding to client queries, complaints, and more in the inbox

– Handling annoyed customers 

– Tracking customers service

A customer support virtual assistant becomes the public relation backbone of your business at fraction of the costs of an in-house customer support team. Our customer service VAs are trained specialists with an even hand in both people skills and technical tools!

With Namo Padmavati’s VAs, you get hands-on help at jaw-droppingly affordable prices! They are also highly trainable to accommodate your unique business needs. 

Let's talk about your next project​​

Would love to get you on top of all your work! 

Nada is our content handler. From blogs and article writing to research and proofreading, she oversees it all! She wishes to leave an impact wherever she goes, and aspires to publish her own book one day. She is an obsessive reader and her favorite genre is fantasy.

Managing, supervising, marketing – Khushi oversees it all! As a leader, she aims to inspire and lead her team through example and persistence. Outside of work, she enjoys trying out different cuisines and shopping for new outfits!

Suresh, our lead gen pro, deals with data analysis and LinkedIn leads. He is a firm believer in “if you believe it, you can achieve it.” When he isn’t working, he enjoys cooking and reading autobiographies of great leaders. He is determined to progress his career and use his skills to better the world.

Sirisha is our data analyst and supervises our research and branding. She is driven, determined, and always focused. She aspires to grow with Namo Padmavati.

I have one goal in life – to obliterate what society normalizes and impact others to do the same. I come from a traditional background where you are an outsider if you don’t live by the book. Working women are considered taboo, and having a personal purpose is a crime.
But I’ve always wondered – who are they to validate the way I live?
I started working a full-time job when I was 18. I started small in a fast-growing SEO company and worked my way up to become an Operational Manager two years later. I was training teams and engaging with clients. I was doing quality checks and handling distraught customers. I never said no to a task. I had gained a lot of learning experience, but I always knew that a typical 9-5 job would never be enough to satisfy me.
Working under someone wasn’t really my thing. Or following a certain dress code. Or working certain hours for a certain amount of money. These norms may work for many people. It did work for me for a while too.
But I wanted more.
When I decided to start my own company, I lost much support. I was confused, overwhelmed, and had people constantly tell me to “give it up and get married.” At the tender age of 20, I was barely out of high school, and I made many mistakes and trusted the wrong people too quickly.
Others won’t tell you this, but there is safety in working under someone. When I messed up, they had my back. They showed me the way out. But when I became my own boss – as awesome as that sounds – I had to clean up my own mess and learn from my mistakes as soon as I could.
But throughout all, my family believed in me and supported my vision, and they are why I kept going.
Today, I’m glad I never gave up. All those mistakes were lessons I had to learn to grow, progress and win. It made me realize my true potential and taught me how to think beyond my struggles.
I also get to go to work in my pajamas. Yes – it’s as liberating as it sounds.
And every time I complete a project and have satisfied clients – I consider that a win.
In the short span of three years, I’ve worked on over 200 projects and trained several international teams. I have given business coaching to entrepreneurs. I was given the honor to be the City Chair of Hyderabad, India for Global Dignity in 2018-2019. I was also hired as a project manager for many international companies.
Starting Namo Padmavati had a colossal impact on my life that I couldn’t have ever imagined. To me, it’s not about the money. It’s about loyalty, building trust, and providing quality service. It’s about the lessons, the influence, and the respect. It’s about helping others on an international level. Despite the stress and struggles, I now sleep better at night, knowing I have a purpose to look forward to tomorrow and that I made a difference today.