Virtual Assistant Customer Service
VA Customer Service
Consumer satisfaction is easily overlooked but seriously necessary if companies want to stay relevant, liked, and competitive.
Flaky customer support can make you lose consumers in no time. Whereas, timely and effective customer service can turn the course of your business for the better in more ways than one. Customer support services also helps close the consumer cycle after your prospects have availed your services.
Integrated end-to-end customer service is essential for overall growth of your business. Good customer service can not just help pacify angry consumers but also differentiate you from your competitors and help with word-of-mouth goodwill! According to Salesforce, 89% of consumers say they’d make another purchase if the customer service experience is positive.
Like they say, there’s no advertising better than one that doesn’t need any. Acquiring new customers is far more difficult than retaining old ones. To retain them, you need customer support that sways!
Having a dedicated in-house customer support team is unimaginable for most small businesses. Bearing those overhead costs is not sustainable. But the necessity for it remains just the same.
Enter: a customer support virtual assistant!
Our highly skilled and trained customer support virtual assistants are on their feet 24/7. With proficiency in customer support and CRM tools like, ZenDesk, Calendly, Zoom, Help Scout, HubSpot, Zoho, WordPress, Trello, Canva, Ms Office, Excel, Google Calendar. As empathetic and supportive VAs, they can help you scale by taking on all customer support duties that leave your customers with a smile and good reviews.
Here’s what our customer support VA can bring to the table:
– Managing customer support requests using Help Scout
– Sending and resending invoices
– Referring to a handbook for customer support and keeping it up-to-date
– Dealing with refund and cancellation requests
– Notifying the team in case of recurring issues
– Booking appointments
– Navigating customers through sales processes
– Identifying opportunities for sales, cross-selling and upselling
– Introducing new launches
– Engaging in live chat to encourage sales
– Responding to client queries, complaints, and more in the inbox
– Handling annoyed customers
– Tracking customers service
A customer support virtual assistant becomes the public relation backbone of your business at fraction of the costs of an in-house customer support team. Our customer service VAs are trained specialists with an even hand in both people skills and technical tools!
With Namo Padmavati’s VAs, you get hands-on help at jaw-droppingly affordable prices! They are also highly trainable to accommodate your unique business needs.
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