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    Frequently Asked Questions

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    And for everything else, we have a form waiting for you ⬆️

    Certainly! We are able to sign a non-disclosure agreement (NDA) to protect the confidentiality of our relationship. However, please note that we cannot agree to any noncompete clauses. Feel free to consult with your Success Manager regarding this matter.

    Our team will seamlessly collaborate with you, no matter the time zone difference. We ensure our availability during your business hours, providing support and assistance whenever you need it.

    While we do provide 24/7 coverage as an option, it’s not our default offering. Typically, our availability is for 4 or 8 hours a day, five days a week. Clients can select the time bracket that suits them best, but the hours must be continuous without breaks.

    You can make your payments via PayPal or Bank transfer

    In a week, a virtual assistant works up to 8 hours per day if you choose a full-time virtual assistant. However, you also get to pick part-time virtual assistant packages, where the assistants work about 4 to 5 hours daily.

    A part-time VA works 20-25 hours a week.

    A full time VA works 40 hours a week.

    You can update your pricing plans.

    No commitments. You are able to cancel at any time within the 24-hour cancellation window without any contractual obligations.

    We utilize various communication channels such as email, phone calls, instant messaging platforms (e.g., Slack, Microsoft Teams), and video conferencing tools (e.g., Zoom, Skype). We adapt to your preferred method of communication to ensure seamless collaboration.

    Absolutely. We carefully match our virtual assistants with clients based on their skills, experience, and expertise. Whether you require assistance with a specialized task or prefer someone with particular qualifications, we strive to find the best match to meet your requirements

    Your satisfaction is paramount to us. If for any reason you are not satisfied with the virtual assistant assigned to you, we will work swiftly to address your concerns. We can either provide additional training, reassign you to a different virtual assistant, or offer alternative solutions to ensure your needs are met satisfactorily.

    Getting started is simple. You can reach out to us through our website, contact form, or email to discuss your requirements. We will schedule a consultation to understand your needs, customize a plan tailored to your preferences, and assign a dedicated virtual assistant to support you promptly.

    If you require assistance during weekends, we can accommodate your request. We understand that business needs may extend beyond traditional working hours, and our virtual assistants are available to support you during weekends as well.

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